Oscar came out to evaluate the system and determined the fan motor in the furnace needed to be replaced. We decided to go ahead and move forward and place the order for the part. Oscar did a great job after the part arrived installing it and getting us back up and running. He was professional, knowledgeable and courteous. The only negative was how long the part took to come in but that wasn't necessarily their fault. I can't really speak to pricing because our AC unit is a high-end unit so the parts are naturally more expensive. Overall it was a great experience and I will definitely call them again if any repairs come up. I would also recommend them to anyone asking for recommendation.