I gave them a star because they came out very promptly, that I do appreciate. We needed a new capacitor at most $50 part was told it was a $65 service fee which was waived if they had to do work...they were here for 35 minutes and charged us $365. I asked for a breakdown in terms of labor price, part price, etc. but apparently that is not an option. We have had a capacitor put in the other unit and it cost us $100. BUYER BEWARE do not make the mistake we did turn down the service and pay $65 and keep shopping around. Lesson learned.